Welcome to Octagon Group LLC

These Terms and Conditions (“Terms”) apply to the use of the Octagon Group LLC website (the “Site”), operated by Octagon Group LLC (“we,” “us,” or “our”). By accessing or using our Site, you (“user,” “you,” or “your”) agree to be bound by these Terms, as well as our Privacy Policy. Please read these Terms carefully. If you do not agree to these Terms, please do not use our Site.

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1. Acceptance of Terms

By accessing this Site, you agree to these Terms and Conditions. These Terms may be modified by us at any time without prior notice. Any changes will be posted on this page with an updated effective date, and your continued use of the Site constitutes acceptance of the revised Terms.

2. Products and Services

Octagon Group LLC provides a variety of medical equipment’s and accessories available for purchase through this Site. All product descriptions, availability, and pricing are subject to change at any time without notice. We do our best to accurately describe and display our products, but we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free.

3. Orders and Payments

When you place an order on the Site, you make an offer to purchase the products subject to these Terms. We reserve the right to cancel or refuse any order at our discretion. Payment must be made in full at the time of ordering. Accepted payment methods include major credit cards, debit cards, and other specified electronic payment options. All transactions on our Site are secure and encrypted to protect your payment information.

4. Shipping and Delivery

Orders will be shipped to the address provided during checkout. Shipping times and costs will vary based on the destination and shipping option selected. We are not responsible for delays due to carrier issues or other external factors. Shipping charges, if applicable, will be calculated at checkout and added to your order total.

5. Returns and Refunds

If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund, provided the items meet the following conditions:

• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase is required.
• Some products, such as special-order items or electrical parts, may not be eligible for returns.

Refunds will be issued to the original form of payment, and original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

6. Warranty and Liability

Octagon Group LLC may offer warranties on select products, which will be detailed in the product description. These warranties only cover the cost of the part and not installation or labor costs. We are not liable for any damage resulting from improper installation or use. Our liability is limited to the purchase price of the product.

7. Intellectual Property

All content on this Site, including but not limited to text, images, graphics, logos, and software, is the exclusive property of Octagon Group LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, and non-transferable right to access and use the Site solely for your personal use.

8. Privacy

We value your privacy and are committed to protecting your personal information. By using this Site, you agree to the collection and use of information in accordance with our Privacy Policy, which explains how we collect, use, and disclose your data.

9. Limitation of Liability

To the fullest extent permitted by law, Octagon Group LLC and its affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or purchase of any products, even if advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid by you for the product or service.

10. Indemnification

You agree to indemnify and hold harmless Octagon Group LLC, its employees, agents, and affiliates from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We do not endorse or assume responsibility for the content, products, or services provided by these third-party sites. Use of these links is at your own risk.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of NY. Any disputes arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in NY.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Octagon Group LLC

Email: support@octagonmedicare.com

Phone: 1-888-973-9319

Address: 12 WILLIAMS STREET, POUGHKEEPSIE, NY 12601